Please read these Terms and Conditions (“Terms”) carefully before using Couple Pitara operated by Grit Marketing Private Limited (“we,” “us,” or “our”).

1. Agreement to Terms

By accessing and using our website, you confirm that you have read, understood, and agree to be bound by these Terms. If you disagree with any part of these terms, you must not use our website.

2. Products and Services

2.1 Product Information

• All products are described as accurately as possible
• Colors may vary slightly from the images shown on the website due to digital display variations
• We reserve the right to modify or discontinue products without prior notice

2.2 Pricing and Payment

• All prices are in Indian Rupees (INR) and include applicable taxes
• Prices are subject to change without prior notice
• We accept payments through approved payment methods displayed during checkout
• All payments must be received in full before orders are processed

3. Orders and Shipping

3.1 Order Acceptance

• All orders are subject to acceptance and availability
• We reserve the right to refuse any order without stating reasons
• Order confirmation emails do not constitute acceptance of orders

3.2 Shipping

• Shipping costs are calculated based on delivery location and order weight
• Delivery times are estimates and not guaranteed
• We are not responsible for delays caused by customs or postal services
• Risk of loss and title for items pass to you upon delivery

4. Returns and Refunds

4.1 Return Policy

• Returns accepted within 7 days of delivery
• Products must be unused, in original packaging
• Intimate wear and personalized items cannot be returned
• Return shipping costs are borne by the customer unless item is defective

4.2 Refund Process

• Refunds will be processed within 7-14 business days
• Refunds will be made to the original payment method
• Shipping charges are non-refundable unless delivery failed

5. User Accounts

5.1 Account Creation

• You must provide accurate and complete information
• You are responsible for maintaining account confidentiality
• You must notify us of any unauthorized account access

5.2 Account Termination

• We reserve the right to suspend or terminate accounts
• We may restrict access for policy violations
• Users can request account deletion

6. Privacy and Data Protection

• We collect and process personal data as described in our Privacy Policy
• By using our website, you consent to such processing
• We implement reasonable security measures to protect your data

7. Intellectual Property

7.1 Website Content

• All content on this website is our property or used with permission
• You may not use our content without written consent
• Our trademarks and trade dress may not be used

7.2 User Content

• By submitting content (reviews, images), you grant us rights to use it
• You warrant that your content doesn’t infringe others’ rights
• We may remove user content at our discretion

8. Limitation of Liability

• We are not liable for indirect, consequential, or incidental damages
• Our liability is limited to the purchase price of products
• We do not warrant uninterrupted website access

9. Governing Law

These Terms are governed by Indian law. Any disputes shall be subject to the exclusive jurisdiction of courts in Sonipat, Haryana India.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the website. Continued use of the website constitutes acceptance of modified Terms.

11. Contact Information

For questions about these Terms, please contact us at:

• Email: Support@couplepitara.com
• Address: 15/1118, Gali no-2, Ashok Nagar, Sonipat, Haryana, 131001

12. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in effect.

These Terms constitute the entire agreement between you and Couple Pitara regarding your use of the website.