At Couplepitara.com, we take pride in offering custom-made products that are crafted with care and attention to detail. Due to the personalized nature of our products, we have a replacement and return policy in case of any issues. Please read the following policy carefully to understand our process:

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1. Replacement Policy

• We offer replacements for damaged or defective products.
• To be eligible for a replacement, you must provide an unboxing video of the product clearly showing the damage or issue.
• Without an unboxing video, no replacement will be issued.
• The replacement process will be initiated within 48 hours of receiving the unboxing video.
• The replacement will be delivered in 3-5 business days

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2. Return Policy

• If the customer does not want a replacement and can prove that the product is damaged, we offer a return option.
• To initiate a return, you must provide an unboxing video clearly showing the damaged product.
• Once the video is verified, we will provide a return authorization and instructions for sending the product back to us.
• Upon receiving the returned product, we will process a refund to the original payment method within 7-10 business days.

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3. Conditions for Replacement or Return

• The product must be unused and in its original packaging.
• The unboxing video must clearly show the entire packaging and the damaged or defective product.
• Replacement or return requests must be made within 7 days of receiving the product.

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4. Important Notes

• No refunds or replacements will be issued without an unboxing video.
• If the product is damaged due to mishandling by the courier or customer, we reserve the right to deny the replacement or return request.
• Refunds are only issued for proven damaged products and do not apply to change-of-mind returns, as all our products are custom-made and personalized.

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5. How to Initiate a Replacement or Return

1. Record an unboxing video of the product as soon as you receive it.
2. If you notice any damage or defect, email the video to support@couplepitara.com within 7 days of delivery.
3. For replacements: Our team will review the video and initiate the replacement process within 48 hours if the claim is valid.
4. For returns: We will provide return instructions and process a refund once the damaged product is received.

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6. Contact Us

For any questions or concerns regarding our return and replacement policy, please contact us at:
Email: support@couplepitara.com
Phone: +91-8930353292

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We hope you love your custom-made products from Couplepitara.com! Thank you for understanding our policy, which is designed to ensure fairness and quality for all our customers.

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